Frequently Asked Questions

According to our Terms and Conditions, we are unable to accommodate a reschedule or refund for cancellations made within 7 days of the booking. However, you have the following options: 1. Transfer your seat to a friend or family member: You are welcome to arrange for someone else to take your place. If you choose to transfer just your seat, you do not need to notify us. However, please ensure you forward them the confirmation email, as it contains important information regarding arrival time, parking, meeting point, and what to bring. 2. Transfer your entire booking to someone else: If you wish to transfer the whole booking to another person, please notify us via email – admin@kuuma.com.au, and provide the following details of the new booking holder: First name Last name Email address Phone number Pease ensure you forward them the confirmation email, as it contains important information regarding arrival time, parking, meeting point, and what to bring. For more information about Kuuma Cancellation, Reschedule & Refund Policies, please read Clause 5 and 6 of our Terms & Conditions.

In certain weather conditions, we may be able to sail but unable to drop anchor and open the gate to operate as a fixed swimming pontoon. Your skipper/sauna master will provide detailed information during your briefing regarding sailing conditions and the planned route. Even in these circumstances, you can still use the sauna and on board shower bucket. If we are unable to cruise outside the marina due to adverse weather, you will receive a text message with alternative options as soon as possible, typically within 4 to 24 hours prior to your session. For more information about Kuuma Cancellation, Reschedule & Refund Policies, please read Clause 5 and 6 of our Terms & Conditions.

For more information about Kuuma Cancellation, Reschedule & Refund Policies, please read Clause 5 and 6 of our Terms & Conditions. Cancel & Reschedule process: 1. You created an account when you made your online booking. Please log into your account on our website to cancel or reschedule your upcoming bookings. A reschedule is only possible for the same service. For instance, if you initially booked a Wood-Fired Sauna session and would like to reschedule to a Twilight Wood-Fired Sauna session, you will need to cancel your session and contact us to schedule you for the other service. 2. You did not create an account when you made your online booking. Please contact us at admin@kuuma.com.au to organise a cancellation or reschedule. Refunds process: Once you proceed with cancelling your booking, please be aware that refunds are not processed automatically. We will manually review your cancellation and initiate the refund process within 24 hours. You will receive a separate email notification once the refund has been processed. Please allow 5 to 10 business days for the refund to reflect in your account, depending on your bank.