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Frequently Asked Questions

Find Answers to Your Most Common Questions.
If you still cannot find what you are looking for, please do not hesitate to email us at admin@kuuma.com.au

  • Could you please run me through the Kuuma sauna pontoon experience?
    Upon boarding (15 min prior to departure/session time), the Kuuma Skipper/Sauna Master will welcome you and explain the rules both onboard and in the sauna, making sure that everyone has a safe and enjoyable experience. Indicative schedule for a 90 minutes sauna session: Cruise to a Quiet Nearby Bay (10-15 minutes): Enjoy a leisurely 15-20 minutes cruise to a serene nearby bay. During this time, you are free to explore the vessel, change if needed, or head straight into the sauna. At Anchor (60-70 minutes): Once anchored in the bay, continue to indulge in the wood fire sauna. The sauna provides a tranquil setting for relaxation, with the option to cool off with a refreshing dip or 2 in the ocean. Alternative cooling methods are also available on board to cater to individual preferences. The Skipper/Sauna Master will give you a 10 minutes heads up signalling the opportunity for a final ocean dip before the pontoon gate closes. Return Cruise (10-15 minutes): During the return journey, you are welcome to linger in the sauna, utilise the shower bucket for refreshing cool-downs, or put on warm clothes and soak in the scenic views on the roof top terrace while cruising back to the initial pick up location. Throughout your experience, the Skipper/Sauna Master will be available to assist you, answer any questions, and ensure that your session is both memorable and worry-free.
  • Where can I leave my belongings?
    For your convenience and due to limited storage space onboard, we suggest bringing only essential items in a closable bag. You can then leave your bag on the bench seat or hang it on a robe hook located next to the staircase. We kindly ask you to remove any hanging jewellery before boarding to prevent loss or discomfort due to high temperatures experienced in the sauna.
  • Are there any facilities on board?
    We do provide facilities on board. • Change room - A lockable changing room is available on board if you have not already changed into your swimwear. Please refrain from leaving your belongings in this area. • Marine toilet - A lockable marine toilet is also available for your convenience. Please only flush toilet paper down the toilet. A bin is located beside the toilet for any other waste.
  • How hot will the sauna be?
    Kuuma standard operating sauna temperature is between 80-90 degrees Celsius (176-194 degrees Fahrenheit), which we consider optimal for a traditional sauna experience. However, we understand that individual preferences vary, and our sauna master is more than happy to accommodate your desired temperature adjustments. Whether you prefer it slightly cooler or hotter, just let us know, and we'll make the necessary adjustments to ensure your comfort. For private sessions, especially those involving children, we typically maintain a slightly lower temperature range of 60-70 degrees Celsius (140-158 degrees Fahrenheit) to ensure a safe and enjoyable experience for all participants. It's important to note that our sauna is wood-fired, meaning that adjusting the temperature may require some time as the heat gradually builds up.
  • How long should I stay in the sauna?
    To maximise your comfort and safety during your sauna session, we recommend a structured approach. We suggest three rounds of sauna use, with durations of 5, 10, and 15 minutes, respectively, and advise not exceeding 20 minutes per round (suggested time). This carefully curated schedule ensures an optimal and enjoyable sauna experience while minimising the risk of dehydration or other heat related discomfort. However, please remember that this is just a guideline—always listen to your body and adjust as needed. Our priority is your well-being, and to assist you throughout your session, the skipper/sauna master will be on board. Feel free to ask any questions or express concerns at any point during your experience.
  • I have booked a Private Wood-Fired Sauna Session/Charter, can I bring some food and drinks?
    We welcome you to bring your own food and non-alcoholic beverages aboard. If you are interested in grazing platters, we recommend checking out some delightful options from The Grazing Table (use code KUUMA10 for a 10% discount on their website) or Hill Street Grocer. For safety reasons, please note that glassware is not permitted, and we kindly ask that you take your rubbish with you at the end of your experience.
  • How do I book?
    All our available time slots are on our online booking system. Simply choose your preferred experience and continue to the booking calendar for that experience. To proceed with the selected experience, we would recommend to create an account on our website or log in if you are a return customer. By creating an account, you can easily access and modify your bookings at your convenience. Plus, you will join the Kuuma Rewards Program, where you can earn points with every booking. Redeem your points for exclusive rewards and special offers - Accumulate 40 member points to earn a 10% discount on your next booking. If you do not wish to create an account, you can still proceed with your booking, however, you will need to contact us if you wish to modify your booking later on. Notes: You can book as early as 2 months in advance and as late as 2.5h prior a scheduled session. You can book a maximum of 4 spots for the communal session in one reservation. This limit helps maintain the communal nature of the sauna experience. If you cannot find what you want within our booking system, please do not hesitate to contact us and we will do our best to accommodate. For Private Sauna Charter bookings, please contact us via email at admin@kuuma.com.au to make a booking request. For more information about Kuuma Cancellation, Reschedule & Refund Policies, please read Clause 6 and 7 of our Terms & Conditions.
  • I would like to book a private session, but there are only communal sessions available for booking. What should I do?
    If there is a communal session with 8 spots available and you would like to book it for private use, feel free to send us an email at admin@kuuma.com.au with your chosen date and time. We will transform the communal session into a private one for you to book directly online. Please keep in mind that things can change quickly as bookings are made.
  • How do I redeem a gift card?
    You can redeem your gift card on the website at checkout by entering the code to the 'Redeem a gift card' box.
  • What is the minimum age to experience KUUMA sauna pontoon boat?
    To help us provide a relaxing and rejuvenating experience for all guests, children aged 10 to 17 years are welcomed but may only attend private sauna sessions and are not permitted in communal sauna sessions. We regret that children aged of 9 and younger are not permitted to use the sauna under our insurance policy. Children aged 10 to 17 years old need to be accompanied by an adult at all times onboard Kuuma and in our sauna . Each child counts as one person and the maximum allowed ratio is 1 adult for every 3 children. For more information please read our Terms & Conditions as well as the Children in Sauna Policy
  • What should I do if I have a child under 10 and want to book a private sauna session or charter?
    As stated in our terms and conditions, we are unable to have children under 10 aboard at any time. This is strictly enforced as it is a risk requirement of our insurance with regards to having minors on our vessel on open waters. Please make alternative arrangements for any children in your care for your private sauna session or charter.
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